Setting the Scene
If you were booking a flight with China Airlines using any third party website and are muddled by the discrepancies between baggage allowance mentioned on the China Airlines website and your ticket, please continue reading. Else, you can still read and it might solve any other related query. ;)
The ISSUE
China Airlines has a clear mention about the Baggage Allowance on its website as shown below which states that Economy tickets have a Checked Baggage Allowance of 30 Kgs without any limit on the number of units. However, any single bag should not exceed 32 Kgs even if extra luggage allowance is purchased. (I am not considering the Americas, USA and Canada trips.)
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| Image Source - https://www.china-airlines.com/au/en/fly/prepare-for-the-fly/baggage/baggage-rules |
Reality Check
Now, most of the travel websites will actually show a Checked Baggage Allowance of 40 Kgs for Economy and Premium Economy Bookings through China Airlines. The allowance is real and indeed great, but how do you know for sure?
EaseMyTrip DisturbedMySleep
I had booked my ticket from New Delhi to Brisbane through EaseMyTrip website. After several failed attempts to get in touch with EaseMyTrip Phone Customer Care followed by some email exchanges, they gave a final word that my Checked Baggage Allowance is 40 Kgs but limited to only 1 unit. Despite quoting the 32 Kg rule and the 30 Kg allowance from the official website, EaseMyTrip customer care representative decided to stick to his final verdict of Single 40 Kg unit.
Skype - The Saviour
Finally, the query was resolved when I made a Skype Call to China Airlines headquartered in Taipei. And they confirmed that the allowance was indeed 40 Kgs without any limit on the number of units, though they didn't confirm why their website has gone nuts.
Reflection
I think all the tickets booked in India for China Airlines are somehow the "Special Price" tickets and have this extra Checked Baggage Allowance. The fact that it is nowhere explicitly stated whether it is a Special Price Ticket or some other Business Gimmick Ticket along with its corresponding effect on the Baggage Allowance, it became too hard to figure out what the actual allowance was.
Verdict
China Airlines immediately needs to update their website with proper details.
EaseMyTrip needs to revisit its HR policy and employ people who might actually care for the customer.
Note
If you landed here and it proved useful, please add a comment.
Any suggestions, corrections, doubts, concerns and queries are most welcome.
Have an Awesome Journey! Cheers!
